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INVESTOR RELATIONS Building trust and transparency to create lasting value

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Caira

Customer Feedback & Experience Recovery Complementing the ecosystem is CAIRA, Daythree’s customer feedback and experience recovery platform. CAIRA captures structured customer feedback through automated CSAT and NPS surveys triggered across multiple service channels. Integrated with DAISY and other ticketing systems, CAIRA allows organizations to measure service outcomes, detect dissatisfaction early, and initiate service recovery actions […]

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Waqas B. Moghal is the Director of Business Transformation & Advisory at Daythree. He leads the Group’s advisory and transformation initiatives, working closely with organisations to enhance service delivery and operational performance through strategic business process solutions.

Waqas brings over two decades of global experience across Asia Pacific, Europe, and the United States. A distinguished customer experience consultant and certified COPC expert, he combines deep industry knowledge with a strong academic foundation in Software Engineering and MBA studies. Throughout his career, he has guided leading organisations through complex transformation programmes, delivering measurable improvements in operational efficiency and customer engagement.

At Daythree, Waqas focuses on helping organisations reimagine service delivery by integrating strategy, technology, and operational excellence. His work supports clients in strengthening business performance, improving customer interactions, and achieving sustainable growth in an increasingly digital landscape.

Justin Leong is the Director of Corporate Affairs & Strategic Growth at Daythree. He leads the Group’s corporate affairs and growth strategy, shaping the organisation’s positioning as a digital-first business process services provider while strengthening partnerships and market presence.

Justin brings over eight years of cross-sector experience spanning corporate finance, capital markets, business strategy, and technology-driven industries. With hands-on involvement in mergers and acquisitions as well as initial public offerings, he combines financial discipline with strategic insight and operational perspective to guide structured planning, stakeholder alignment, and data-driven decision making.

At Daythree, Justin focuses on advancing the Group’s strategic growth initiatives, including the development of its technology ecosystem. He works closely with global technology providers, cloud platforms, and enterprise solution partners to expand the company’s digital capabilities and enhance its go-to-market offerings. His work supports the organisation’s regional expansion across Asia-Pacific while reinforcing its role as a trusted partner for digital transformation.

Chiew is the Chief Digital Officer at Daythree. He leads the organization’s digital strategy by integrating cutting-edge technology into business processes, delivering insight-driven and innovative solutions.

With over 20 years of experience in strategic management and digital transformation, Chiew has a rich professional background. He began his career pioneering digital imagery and 3D animation for Malaysian TV game shows and marketing campaigns for large MNCs and GLCs. He has extensive expertise in CX Lifecycle Management, having set up a CX delivery center with over 900 FTEs for a regional telecom organization and achieving targeted CSAT scores for 23 consecutive months.

At Daythree, Chiew established the Travel, Leisure, and Hospitality CX delivery center. He subsequently lead the Digital Transformation team and founded Daythree’s RPA Centre of Excellence — setting up one of Malaysia’s largest RPA bot farms. Recognized as “Best Digital Transformation Leader” from 2019 to 2021, Chiew’s forward-looking vision and dedication to process automation and blockchain promise a bright future for Daythree.

Raymond is the visionary Founder & CEO of Daythree, specializing in strategic management and digital transformation. With a Master of Business Administration in Strategy & Planning and Chartered Accountant credentials, Raymond’s leadership has earned him accolades such as ‘Best Thought Leader’ in 2017 and 2019, and the Technopreneur Excellence Award in 2023.

As President of the Contact Centre Association of Malaysia (2019-2023), he spearheaded constitutional reforms and strengthened governance, enhancing the association’s prominence and fostering robust industry relationships. He also led the publication of Malaysia’s Global Business Services (GBS) Strategy Report for 2022-2027, reinforcing Daythree’s thought leadership.

Raymond’s strategic direction culminated in taking the company public in 2023, marking a significant milestone. Raymond envisions a future where Daythree continues to drive innovation and deliver exceptional value through cutting-edge process automation solutions, solidifying its position as a leader in the global business services landscape.

Saarva is the Head of Information Technology at Daythree. Since joining, he has excelled in the IT and Infrastructure sector, leveraging his extensive experience with various product principals and vendors to enhance Daythree’s operations.

He skillfully balances operational efficiency, cost optimization, and vendor selection while planning and executing large-scale projects with seamless precision. His key role involves maintaining frameworks that ensure the highest standards of availability and resiliency, consistently surpassing SLAs and SLGs with clients.

Saarva enforces Information Security policies across all infrastructure setups, aligning with ISO and PCI-DSS frameworks. A keen follower of technological advancements, he implements appropriate tech frameworks for each Line of Business. His efforts have secured certifications like ISO 9001, ISO 27001, PCI-DSS and SOC 2 (Type 2), elevating Daythree’s industry stature. With a vision to position Daythree as a leader in global business services, he actively pursues this goal with unwavering determination.

Calvin Chan, Director of Sales & Growth Initiatives, brings over 20 years of expertise in Sales & Account Management, with a focus on accelerating business growth in the APAC outsourcing sector. Calvin has orchestrated successful market entries into key APAC markets, including Japan, China, Thailand, and the Philippines. His strategic prowess in crafting compelling value propositions expanded market presence and secured major global contracts, solidifying his company’s leadership in the region.

Under Calvin’s leadership, his APAC operations experienced exponential growth, expanding from 600+ to over 3,000 employees within five (5) years. His effective go-to-market strategies drove substantial increases in revenue and EBITDA, demonstrating his ability to scale operations and deliver operational excellence.

At Daythree, Calvin continues to leverage his extensive client-facing experience to drive impactful initiatives and forge strategic partnerships. He envisions Daythree as a pioneering force in the APAC market, committed to sustained growth through innovation and strategic execution.

As Senior Director of Strategy & Partnerships, Sivanesh brings over a decade of diverse expertise to propel the Group’s strategic initiatives. His career began at KPMG Malaysia, excelling across sectors like Telecommunications, Technology and Financial Services. Transitioning to a role in an investment holding company, he led growth initiatives in technical education and services, refining sustainable business development skills.

Sivanesh is a Chartered Accountants (ACCA) and holds a qualification in Mergers & Acquisitions from Imperial College Business School, London. Beyond corporate roles, he mentors at INTI University and engages with the ACCA community, fostering innovation and leadership. Sivanesh also completed the Axiata’s Young CEO Development Program and represented Malaysia at the Global Young Leaders Conference in New York & Washington DC.

At Daythree, he drives strategic vision and corporate development, embodying expertise, global perspective, and a passion for innovation. Sivanesh is committed to advancing Daythree’s strategic goals with dedication to growth, innovation, and global impact.

Callie is the Financial Controller at Daythree. She oversees the accounting and financial matters of the Group, leveraging her extensive 15 years of experience in the accounting field. Callie holds a Bachelor of Accountancy (Honours) and is a member of both ACCA and MIA.

Callie’s career began at KPMG Malaysia, where she conducted audits for various private and public companies. She subsequently joined as an Internal Auditor for company specializing in water filtration and sanitization equipment, ensuring compliance with financial, operational, and regulatory objectives., She transitioned to a multinational finance shared service hub as a Management Accountant, and subsequently served as Head of Group Finance and Accounting at an investment and capital advisory firm.

At Daythree, Callie has streamlined financial operations and improved reporting accuracy, which has been instrumental in bolstering the Group’s growth and stability. She is committed to fostering financial innovation and excellence, aiming to propel Daythree forward as a leader in digital transformation.

Charan is the Chief Operations Officer at Daythree, where she oversees strategic client partnerships and operational excellence. With over 20 years of experience in the CX industry, she employs an insights-based, outcome-driven approach to enhance client success.

Charan began her career in sales in 1999 and transitioned to the CX industry in 2002. She has held various roles, from front desk executive to business analyst, eventually taking on leadership positions that involved managing large teams and complex CX operations in the financial services and telecommunications sectors. Her notable contributions include significant achievements in operational efficiency and team performance.

At Daythree, Charan has successfully expanded her team and strengthened operational capabilities, earning recognition for the company’s growth and innovation. She is a COPC Certified Customer Experience Performance Leader and serves as an active Executive Committee member of the Contact Centre Association of Malaysia, where she shares her expertise with industry peers. Charan’s visionary leadership continues to drive Daythree’s strategic initiatives, positioning the company for sustainable future growth and enhanced market competitiveness.

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Caira

READY TO TRANSFORM YOUR CX?

READY TO
TRANSFORM YOUR CX?