Waqas B. Moghal is the Director of Business Transformation & Advisory at Daythree. He leads the Group’s advisory and transformation initiatives, working closely with organisations to enhance service delivery and operational performance through strategic business process solutions.

Waqas brings over two decades of global experience across Asia Pacific, Europe, and the United States. A distinguished customer experience consultant and certified COPC expert, he combines deep industry knowledge with a strong academic foundation in Software Engineering and MBA studies. Throughout his career, he has guided leading organisations through complex transformation programmes, delivering measurable improvements in operational efficiency and customer engagement.

At Daythree, Waqas focuses on helping organisations reimagine service delivery by integrating strategy, technology, and operational excellence. His work supports clients in strengthening business performance, improving customer interactions, and achieving sustainable growth in an increasingly digital landscape.

Justin Leong is the Director of Corporate Affairs & Strategic Growth at Daythree. He leads the Group’s corporate affairs and growth strategy, shaping the organisation’s positioning as a digital-first business process services provider while strengthening partnerships and market presence.

Justin brings over eight years of cross-sector experience spanning corporate finance, capital markets, business strategy, and technology-driven industries. With hands-on involvement in mergers and acquisitions as well as initial public offerings, he combines financial discipline with strategic insight and operational perspective to guide structured planning, stakeholder alignment, and data-driven decision making.

At Daythree, Justin focuses on advancing the Group’s strategic growth initiatives, including the development of its technology ecosystem. He works closely with global technology providers, cloud platforms, and enterprise solution partners to expand the company’s digital capabilities and enhance its go-to-market offerings. His work supports the organisation’s regional expansion across Asia-Pacific while reinforcing its role as a trusted partner for digital transformation.

Chiew is the Chief Digital Officer at Daythree. He leads the organization’s digital strategy by integrating cutting-edge technology into business processes, delivering insight-driven and innovative solutions.

With over 20 years of experience in strategic management and digital transformation, Chiew has a rich professional background. He began his career pioneering digital imagery and 3D animation for Malaysian TV game shows and marketing campaigns for large MNCs and GLCs. He has extensive expertise in CX Lifecycle Management, having set up a CX delivery center with over 900 FTEs for a regional telecom organization and achieving targeted CSAT scores for 23 consecutive months.

At Daythree, Chiew established the Travel, Leisure, and Hospitality CX delivery center.  He subsequently lead the Digital Transformation team and founded Daythree’s RPA Centre of Excellence — setting up one of Malaysia’s largest RPA bot farms. Recognized as “Best Digital Transformation Leader” from 2019 to 2021, Chiew’s forward-looking vision and dedication to process automation and blockchain promise a bright future for Daythree.

Raymond is the visionary Founder & CEO of Daythree, specializing in strategic management and digital transformation. With a Master of Business Administration in Strategy & Planning and Chartered Accountant credentials, Raymond’s leadership has earned him accolades such as ‘Best Thought Leader’ in 2017 and 2019, and the Technopreneur Excellence Award in 2023.

As President of the Contact Centre Association of Malaysia (2019-2023), he spearheaded constitutional reforms and strengthened governance, enhancing the association’s prominence and fostering robust industry relationships. He also led the publication of Malaysia’s Global Business Services (GBS) Strategy Report for 2022-2027, reinforcing Daythree’s thought leadership.

Raymond’s strategic direction culminated in taking the company public in 2023, marking a significant milestone. Raymond envisions a future where Daythree continues to drive innovation and deliver exceptional value through cutting-edge process automation solutions, solidifying its position as a leader in the global business services landscape.

Saarva is the Head of Information Technology at Daythree. Since joining, he has excelled in the IT and Infrastructure sector, leveraging his extensive experience with various product principals and vendors to enhance Daythree’s operations.

He skillfully balances operational efficiency, cost optimization, and vendor selection while planning and executing large-scale projects with seamless precision. His key role involves maintaining frameworks that ensure the highest standards of availability and resiliency, consistently surpassing SLAs and SLGs with clients.

Saarva enforces Information Security policies across all infrastructure setups, aligning with ISO and PCI-DSS frameworks. A keen follower of technological advancements, he implements appropriate tech frameworks for each Line of Business. His efforts have secured certifications like ISO 9001, ISO 27001, PCI-DSS and SOC 2 (Type 2), elevating Daythree’s industry stature. With a vision to position Daythree as a leader in global business services, he actively pursues this goal with unwavering determination.

Calvin Chan, Director of Sales & Growth Initiatives, brings over 20 years of expertise in Sales & Account Management, with a focus on accelerating business growth in the APAC outsourcing sector. Calvin has orchestrated successful market entries into key APAC markets, including Japan, China, Thailand, and the Philippines. His strategic prowess in crafting compelling value propositions expanded market presence and secured major global contracts, solidifying his company’s leadership in the region.

Under Calvin’s leadership, his APAC operations experienced exponential growth, expanding from 600+ to over 3,000 employees within five (5) years. His effective go-to-market strategies drove substantial increases in revenue and EBITDA, demonstrating his ability to scale operations and deliver operational excellence.

At Daythree, Calvin continues to leverage his extensive client-facing experience to drive impactful initiatives and forge strategic partnerships. He envisions Daythree as a pioneering force in the APAC market, committed to sustained growth through innovation and strategic execution.