Complementing the ecosystem is CAIRA, Daythree’s customer feedback and experience recovery platform. CAIRA captures structured customer feedback through automated CSAT and NPS surveys triggered across multiple service channels.

Integrated with DAISY and other ticketing systems, CAIRA allows organizations to measure service outcomes, detect dissatisfaction early, and initiate service recovery actions before issues escalate. By turning customer feedback into operational insights, CAIRA enables organizations to continuously refine service delivery and strengthen customer relationships.